FREQUENTLY ASKED QUESTIONS ABOUT
OUR CATALOG AND PRODUCTS:

Here, we have tried to answer many of the questions that we receive. This page continues to expand as we field new questions that may be of interest to those of you who are considering ordering from us. We always feel as though an educated customer is our best customer, and receive more than half of our orders from people who have ordered from us before (we must be doing something right). Please feel free to call us and ask us anything that seems unclear about our policies.

Who am I ordering from?

Insight Publishing has been in business (fully incorporated) since 1989. We are the publishers of "Qi: The Journal of Traditional Eastern Health & Fitness" (Qi Journal), which is an internationally distributed quarterly magazine addressing the subject of "Qi" and its many related disciplines and cultural connections.

The mail-order catalog portion of our company was expanded into a full-fledged business project in 1996 when it was clear that many of the subscribers of "Qi Journal" did not have access to books, videos, and other instructional materials that they needed in order to further their studies. Although there were many resources available, there was no single source or location where one could find such items... making it virtually impossible to find such resources unless you were well-connected and networked to the qi-community.

Our catalog department purchases products from hundreds of individual sources, ranging from major publishers and distributors throughout the world to expert practitioners who self-produce their own books and tapes.

Are you affiliated with other on-line bookstores?

No, we are not affiliated with the large on-line book suppliers like Amazon, or Barnes&Noble. Although they provide excellent service for mainstream books from large publishers, it is simply not practical for them to provide the same level of service, commitment, and knowledge as we can for these rare special-order items. We actually carry significantly more items on this specialized topic than they do. We do our own fulfillment and shipping.

With the explosion of Internet startups recently, you can be confident that Insight Publishing is a solid, reputable company that will be here many years from now to continue serving you.

How soon will I receive the item I ordered?

Over 98% of all items are in stock at any given time. We always ship items that are in stock within 1 business day, and if the order arrives before 1 pm (Pacific time), it is usually shipped on the same business day.

How long it takes to get from our office to your location will vary depending on the service that you choose and the distance from our office. We always select the best service provider for your order considering the costs, weight, durability, and size of your merchandise order.

Overnight Service or UPS blue (2-day) service is an option for an additional cost. Typically, our customers receive their merchandise before many mail-order companies even process their orders. As an example, if you are located on the East Coast, shipping takes from 5 to 6 working days. On the West Coast, the shipping usually takes 1 to 3 working days.

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